Support & Contact

1. Contact

Email: support@joblog.legal

Response time: We aim to reply within one business day (Pacific time) for product, upload, and billing questions. California privacy requests may require additional verification and are handled as described in our Privacy Policy.

Business address: Voxoid Inc., Manteca, CA 95337, United States

2. .mbox upload & parsing issues

If the parser fails, the upload hangs, or your log looks incomplete, try the following before writing in:

• Google Takeout: Export Mail and include the mailbox or label that actually contains your job-search messages (often "All Mail" or your primary inbox label). JobLog expects standard Gmail export .mbox files.
• File size: Very large archives can fail in the browser. Create a smaller Takeout (narrower date range or fewer labels), upload that first, or try again on a stable wired connection.
• Browser: Use an up-to-date Chrome or Edge window with extensions disabled for this site if uploads fail silently.

When you email support, include a short description of what happened, approximately how large the file is, and a screenshot of any on-screen error. That lets us reproduce the issue quickly.

3. Billing & Stripe

Charges and receipts are processed by Stripe. If a payment succeeded but the app did not unlock, use the in-app "Contact support" link on the payment screen or email support@joblog.legal with the subject line Stripe payment issue and the approximate time of checkout.

4. Legal

JobLog is a software tool for organizing evidence; it is not legal advice. We cannot interpret court orders or tell you what to file.